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Homecare Solutions is actively monitoring the progression of the Coronavirus, COVID-19, to ensure that we have the most accurate and latest information on the threat of the virus.

This situation continues to develop rapidly as new cases are identified in our communities, and our protocols will be adjusted as needed. Our priority is to ensure our carers and clients are in a safe and healthy environment.

While most cases of COVID-19 are mild, causing only fever and cough, a very small percentage of cases become severe and may progress, particularly in the elderly and people with underlying medical conditions. Since this is the primary population that Homecare Solutions serves, we understand your concerns and want to share how we respond to the threat of COVID-19.

We meet regularly and coordinate the most appropriate protocols and practical considerations based on the best available evidence and guidance from national bodies. We will continue to deliver the highest quality of care and service to our clients and their families, treating them with dignity, respect and compassion in line with our mission.  We will also continue to work with our staff to support and protect them as they undertake the vital roles of providing direct care and support services to our clients. We will continue to communicate any updated information we receive with our care staff/ clients and their families. 


What you can do to protect yourself and your family

These actions are designed to help keep you healthy, reduce exposures to COVID-19, and slow the spread of the disease.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
  • Clean and disinfect objects and surfaces.
  • Eat well, drink water appropriate for your physical condition and get rest to strengthen your immune system.
  • Have a family emergency preparedness plan that includes care coverage and backup support, if possible.
  • Stay at home and away from others if you are feeling ill.
  • If you have underlying medical issues that put you in the high-risk category, avoid large public gatherings or other places outside the home. Limit your contact with others.
  • If you have respiratory symptoms of COVID-19 (fever, sore throat, cough, shortness of breath), wear a facemask when around other people to help prevent the spread of the disease to others.
  • If you think they may have been exposed to COVID-19, contact your healthcare provider immediately. 

Common symptoms

  • fever
  • cough
  • tiredness
  • loss of taste or smell

Less common symptoms:

  • sore throat
  • headache
  • aches and pains
  • diarrhoea
  • a rash on the skin or discolouration of fingers or toes
  • red or irritated eyes

Serious symptoms:

  • difficulty breathing or shortness of breath
  • loss of speech or mobility, or confusion
  • chest pain
Seek immediate medical attention if you have severe symptoms. Always call before visiting your doctor or health facility.

On average, it takes 5–6 days from when someone is infected with the virus for symptoms to show. However, it can take up to 14 days. 


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